I'm going on holiday to a European destination. I assumed that, following the reintroduction of roaming charges, I'd just be charged for each text or phone call, with a daily fee if I used data, as for travelling outside Europe. However, I've now been told that I won't be able to use my phone AT ALL unless I buy a "Europe pass", but that these are only available for 8 days. I'm going for 2 weeks, so what am I supposed to do? The website says that you can't have two passes of the same type at once, so you can't buy a second one until the first one expires. But, if the first one's expired, I won't be able to access the app or the website and I won't be able to send a text message, so how do I buy a second one?
I tried Vodafone's "Tobi" support, where someone bizarrely told me that I'd need to contact them the day before I expired (seriously), but I don't want to be spending my holiday on hold to a call centre, especially as I'll be with a tour group and can't hold everyone else up. I found a similar question in the forum which suggested ringing 2345, but, again, presumably I won't be able to make a call once my pass has expired. Also, I tried ringing 2345, and all it did was tell me what my balance was - it didn't say anything about being able to add a Europe pass.
Europe passes are available for 15 days for pay monthly customers, and Zone D passes are available for PAYG customers, so I don't understand why I can't buy a 15 day European PAYG pass. Surely the majority of holidays are to European destinations and for two weeks.
Is anyone able to advise me on how to deal with this? Also, has anyone tried using these extras and is able to confirm that they actually work? I just don't understand why it's been set up like that - why do we not just get charged per text or call or use of data? And why are the 15 day passes available to pay monthly customers but not PAYG customers? And for Zone D but not for Europe? I'm so frustrated with it all that I'm thinking of changing to a more helpful network.
