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Pay as you go

Prepaid - redemption voucher code does not work

rtrtrtrt
2: Seeker

Prepaid - redemption voucher code does not work.

There is this error message:

Enter voucher number

Sorry, there seems to be a problem

We're working hard to fix the issue, so please try again later.: 490, RC4576 - [Error ref 1w0]


Enter voucher numberSorry, there seems to be a problemWe're working hard to fix the issue, so please try again later.: 490, RC4576 - [Error ref 1w0]

Thanks for the help.

 

 

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1 REPLY 1
AnnS
17: Community Champion

At a guess @rtrtrtrt you are trying to activate a top up voucher.

 

If you have followed the activation process by calling 2345 try calling *#1345* following by your the top up voucher number#.  For example*#1345*12345678#  If you have the Application installed, you can activate the voucher from there.

 

Still having problems - speak to live chat or call Vodafone tomorrow morning, they close at 8 pm and be prepared to wait in queue.

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