Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

No refund after 15Gb of data not received

Purchased 15Gb of data for my iPad Air. Never, received this-over a month ago-no refund given . Only phone calls regarding the complaint I made regarding this issue. Not needing to talk just wanted what I paid for .  Anyone any idea how to get a refu...

jnjock61 by 2: Seeker
  • 2077 Views
  • 2 replies
  • 0 thanks

Resolved! Roaming failure for 0800 numbers

Hello,I am currently in Greece and roaming works fine in general. I can receive and make calls and texts within Greece and from and to the UK. However,  I was expecting an important call today from a 0800 number and they emailed me telling me that I ...

PenyTr by 3: Seeker
  • 7136 Views
  • 10 replies
  • 0 thanks

SIM Network Unlock PIN

Good Afternoon! Just a quick query here.Is there any difference with the network unlock code with the Sim Network Unlock PIN?

Apollyon by 4: Newbie
  • 1422 Views
  • 1 replies
  • 0 thanks

Resolved! Can I simply transfer a SIM from my current phone to a new one?

I’m considering getting a new phone as the battery in the Sony Xperia E5 I have at the moment gives up the ghost at about 46%.  Is it as simple as ordering a new phone online from Vodafone and then when it arrives just taking the SIM out of the E5 an...

Marrea by 4: Newbie
  • 9100 Views
  • 2 replies
  • 0 thanks

Account inaccessible,

Username not recognized.Verification code not received.Password not changeable.??????????????????????????????Support, after one month of attempts, is still not able to figure out the problem!!

Adelchi by 4: Newbie
  • 7251 Views
  • 29 replies
  • 0 thanks

Understanding a charge

I'm on PAYG1(Switch to PAYG1 a couple months ago)My data was off and WiFi was on.I get notification of MMS.Before I get to it, I receive a call.After call I turn on data to get MMS picture, and click icon to start downloading.A few seconds later, bef...

MartinV by 2: Seeker
  • 1427 Views
  • 2 replies
  • 0 thanks

Still receiving bills via sms

I bought a pay as go sim from vodafone ever since I came to UK in 2019. Even then, I am receiving bills via sms but I never paid any attention to it as I am under a pay as you go plan. A few months later, I switched to another phone company to which ...

5 Times data offer

Hi,I'm new customer and purchased pay as you go SIM and activate the Big Value Bundle (10). After 2 days, I still not get the extra data as offer 5 times data in winter.I contacted support on website and also text "FIVETIMESDATA" to 49500. And still ...