Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Web order

Order number : WEB-0001000011084763DPD parcel: ‍1550114128136528 December 2020 I have still not received my order placed on the 28th December. Driver was unable to deliver on the 29th, parcel was returned to the depot, the tracking site does not list...

Cancelling a Big Bundle from renewing

I'd like to stop the Big Bundle from renewing but when I dial 2345 there is no option to cancel the BB & as my 'phone is not a SMART 'phone I cannot download the Vodafone app. Please can someone tell me how I can cancel the BB?

Polypody by 2: Seeker
  • 3356 Views
  • 3 replies
  • 0 thanks

Resolved! Incorrect data showing

Hi there! If I bought 15GB of data but my account only says 6GB, why is this? My account says 3.12of 6GB used but I should have 3.12 of 15GB.

e_harris by 3: Seeker
  • 1431 Views
  • 1 replies
  • 0 thanks

Changing to PAYG Simply to £10 BVB problem

I've been trying all day to  to change my plan to the £10 Big Value Bundle, but I keep getting this error message:---------------------------------------------------------Sorry, there seems to be a problemUnfortunately, you can't add this product as ...

torgo666 by 2: Seeker
  • 2685 Views
  • 5 replies
  • 0 thanks

Help.

Im hoping the V by vodafone means voxi. i havnt breached any terms and services and my number has been disconnected from your services. I havnt breached anything. I havnt done anything to deserve this. So please can you look into it and unblock my nu...

Fraziac by 2: Seeker
  • 2023 Views
  • 5 replies
  • 0 thanks

Why has my credit been automatically converted to a bundle?

I got a new SIM card, added £10 credit, and that has, without my say so, been converted to a £10 bundle, and will therefore expire in 30 days, taking my credit with it. I did not opt for this. I have opted out now, to prevent a repeat, but is there a...

krskrs by 2: Seeker
  • 1876 Views
  • 2 replies
  • 0 thanks

Number disconnected

Hi my contact number is i received a message from Vodafone saying it’s been breached but I’ve only sent about 100 texts to everyone sending them Christmas wishes probably not even 100 I need it connected again ASAP!

Kamj by 2: Seeker
  • 1253 Views
  • 1 replies
  • 0 thanks

Phone number not working

Hi all, I'm Stefano! My Vodafone number have experienced some issues lately. I can't call or receive calls as a message appears on the phone "Not registered on the network". What can I do?

StefanoF by 2: Seeker
  • 2859 Views
  • 4 replies
  • 0 thanks

Resolved! Number not recognised

My PAYG number has suddenly stopped working even though I had a call on it earlier today.  If I ring it from my other phone it states it is not valid. I checked on the online top-up page and the number is not recognised there too. Yet the number is s...