Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Another Failed Top-UP

Why is it so difficult to top up with Vodafone? Almost every time me, my wife or my children try to top up we run into various issues. The only reliable way to top-up is over a shop counter! I just topped up my son's mobile and this happens: Again th...

Screenshot 2021-02-02 at 14.48.02.png
WelshPaul by 16: Advanced member
  • 1495 Views
  • 1 replies
  • 0 thanks

Vodafone UK phone in Spain - Lost all service overnight

HiBit of a strange one here. My parents are living in Spain and they have an ancient Samsung Flip phone.Perfectly adequate for the odd emergency text or call.Its a pay as you go top up account.Literally overnight everything has gone, no network, no s...

ChrisBUK by 4: Newbie
  • 2419 Views
  • 6 replies
  • 0 thanks

Billing

I bought a vodafone sim-card for emergency use only for a secondhand Apple i-phone 8. Without using the phone aspect  since Jan 12th , on odd days, I am charged £1 . No humans exist at so-called customer services for help. Can anyone "real" kindly of...

Pete41 by 2: Seeker
  • 1130 Views
  • 1 replies
  • 0 thanks

Big Value Bundle errors

I received my usual txt telling me that my Big Value Bundle would run out in 3 days. That was on Monday 25/01/2021. I topped up £20 on Tuesday 26/01/2021 so that they could renew my £20 big value bundle. Today they didn’t renew it. They said that I o...

jnjock61 by 2: Seeker
  • 2648 Views
  • 2 replies
  • 0 thanks

No refund after 15Gb of data not received

Purchased 15Gb of data for my iPad Air. Never, received this-over a month ago-no refund given . Only phone calls regarding the complaint I made regarding this issue. Not needing to talk just wanted what I paid for .  Anyone any idea how to get a refu...

jnjock61 by 2: Seeker
  • 2008 Views
  • 2 replies
  • 0 thanks

Resolved! Roaming failure for 0800 numbers

Hello,I am currently in Greece and roaming works fine in general. I can receive and make calls and texts within Greece and from and to the UK. However,  I was expecting an important call today from a 0800 number and they emailed me telling me that I ...

PenyTr by 3: Seeker
  • 6716 Views
  • 10 replies
  • 0 thanks

SIM Network Unlock PIN

Good Afternoon! Just a quick query here.Is there any difference with the network unlock code with the Sim Network Unlock PIN?

Apollyon by 4: Newbie
  • 1380 Views
  • 1 replies
  • 0 thanks

Resolved! Can I simply transfer a SIM from my current phone to a new one?

I’m considering getting a new phone as the battery in the Sony Xperia E5 I have at the moment gives up the ghost at about 46%.  Is it as simple as ordering a new phone online from Vodafone and then when it arrives just taking the SIM out of the E5 an...

Marrea by 4: Newbie
  • 8303 Views
  • 2 replies
  • 0 thanks

Account inaccessible,

Username not recognized.Verification code not received.Password not changeable.??????????????????????????????Support, after one month of attempts, is still not able to figure out the problem!!

Adelchi by 4: Newbie
  • 6616 Views
  • 29 replies
  • 0 thanks