Hi there,
After being passed about via numerous live chat agents since last summer and also being promised not to worry my numbers are still active and that I would have the issues resolved once passed on to the technical department back in janauary this year via phone chat
i am now reaching out here hoping someone at Vodafone has the tech knowledge and experience to help fix this rare network issue
My problem is I have two extremely old Vodafone SIM cards that I used for work they both show full reception and receive incoming calls and texts I can also dial 191 and 2345 from them
My problem is I can not top up these sims, I get a message saying there’s been technical difficulties, I have tried different phones and every possible way to top up, I was sent out two replacement sims last summer to resolve problem but when I input my original numbers on the sim swap form I also get a message saying their was an error. I have also tried texting 65075 to get their PAC code and I’m receiving a message saying their is a technical difficulty.
The SIM cards are old style ones I have had them around 15 years and it’s as if the sim serial number/number were never updated on the Vodafone system (although I did get a Vodafone survey text after my call to 191) now I’m stuck as I can’t top up (stuck with £30 worth of top vouchers I can’t use and can not port these sims either, I need these work numbers, it’s seems like it’s just a matter of my sim numbers not being configured to confirm any sort of command I give them
Please could someone get back to me on this issue
