Ask
Reply
Solution
15-02-2021 06:27 PM
Hi - For the last few months I've been charged for incoming national calls that I don't pick up - is that right? If not, what can I do to avoid this charge? Thank you.
15-02-2021 06:36 PM - edited 15-02-2021 06:51 PM
Hi @marienperez
Vodafone are having an issue with PAYG 1 at the moment and this is under investigation. You only need to turn the phone on to receive the text, the PAYG 1 terms clearly state you won't be charged unless you make outgoing calls, texts or use data. See below.
https://forum.vodafone.co.uk/t5/Pay-as-you-go/A-problem-with-PAYG1/td-p/2680792
It's about time Vodafone located the error and started to refund customers.
15-02-2021 07:16 PM
Thank you so much for your prompt reply. I completely agree that this is unacceptable. I'll check the links.