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Pay as you go

Problem using my new Sim with HTC Phone

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3: Seeker

Hi

I don't seem to be able to use my HTC 610 , with a new SIM I have just installed , I phoned *#100# to find the number, then it started of with something like " USSD Code running , then it says 2 Connection problem or invalid MMI code" .

The strange thing is I went online to register the SIM and put a Fiver on, just to try everything , reg he number ok and the top up , then I get a txt on my phone saying that the top is successful , but still I can not phone out or receive a call .

I have no idea has to what to do next .

 

Anne 

 

 

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25 REPLIES 25
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17: Community Champion

Hi @bettyboop44 

 

Here's a few questions and suggestions to try and help.

Who supplied the Sim Card may I ask ?

Pay-as-you-go-SIM > How-do-I-activate-my-SIM. 

Are you on Payg1 which needs £1 per day to use allowances or are you on a Big Value Bundle which takes an amount off your credit to pay for allowances that last 30 days ?

Check in your myvodafone for anything like bars.

As a process of elimination can you try the Sim Card in another phone to see if the sim will work in another phone ?

If possible try another sim in your phone to help rule out the phone or sim at fault.

Try choosing another network in the phones connection settings and then re choose Vodafone.

Can you text , recieve texts or use data ?

Is the phone definitely unlocked to all network's to be able to accept the sim card ? 

Does the Vodafone Uk name appear in the phones status bar at the top of the phone  ?

Please try removing the sim card and then re insert and turn the phone back On.

Is the issue happening in One place in tne Uk or everywhere  ?

You can check your masts via status-checker 

Vodafone have a help thread and template  Network-issues-initial-checks-and-template. 

The Vodafone Social Media Teams via Contact-us-for-account-specific-queries or Live Chat  can check the Account.

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

Hi @bettyboop44 

 

At a guess you have opted into PAYG 1 standard rates here: Vodafone PAYG 

 

Although you have received confirmation that your top up was successful there can be a delay going to your account and should be ready for your use tomorrow morning.  However, your phone should be showing the Vodafone symbol to confirm you are connected to the network, otherwise dial 17298, to activate the SIM.   Dialling 2345 will connect you to the top up line for confirmation of your top up and balance.

 

There is also further information for you here: Getting Started 

 

If your topup has not been added tomorrow morning, this will be something that can be investigated by the Social Media Team but hopefully will be working for you.

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3: Seeker

Got the SIM direct from Vodaphone .

Am on a SIM Only PAYG and top up whenever ! .

signal bars are full at the top , (have wi-fi turned off) .

Phone is locked to Vodaphone .

Don't have another phone on Vodaphone nor a unlocked phone .

Can't txt or phone out , but am receiving messages from Vopdaphone re top up ! .

as "Vodaphone UK" , on the bottom of screen .

Ann

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17: Community Champion

Hi @bettyboop44 

 

As the SIM came direct from Vodafone I am wondering if the SIM is a Big Value SIM and not a standard rate PAYG 1, this is going to mean converting the added credit into a Big Value Bundle.  The minimum bundle is £10.00, this will give you a call, text and data allowance.  Please see here: Vodafone PAYG 

 

You can purchase the bundle or change the tariff to PAYG 1 by calling 2345 though your online account or the My Vodafone Application.

 

Hope you get your SIM working, otherwise please come back to the forum.

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3: Seeker

Hi

It was a standard SIM on payg , min top up £5 , if I dial  2345 I get the following " USSD Code running , then it says 2 Connection problem or invalid MMI code" .! .

 

Anne

 

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3: Seeker

"I just want a free SIM to top up anytime

  • Get a new SIM free of charge and don't pay a penny until you use it
  • Just pay for what you need, when you need it. It's just 20p per minute, 20p per text and 20p per 5MB of data
  • Spend £1 in a day to unlock unlimited minutes and texts, plus 500MB of data to use until midnight"
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3: Seeker

Screen shot , from Vodaphone web site .

 

Anne

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3: Seeker

Screen shot

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17: Community Champion

Hi @bettyboop44 

 

Sorry I'm a bit late back to this thread :Winking_smiley:

If you look in your myvodafone this will tell you what tariff your currently on.

Getting-started/Payg mobile. 

Help-and-information. Payg. 

You can change the tariff type if necessary.

How can I change to Payg1 if I'm on another Payg Tariff. 

How-do-I-change-my-plan. 

As I mentioned in the very first reply to you Live Chat or the Vodafone Social Media Teams can help too.

Link back to your thread here including your forum username so your not having to repeat yourself.

Please let us know how you get on.

 

Edited to add.

 

You mentioned  " invalid MMI code "

 

From a Google Search there are many hits and YouTube videos.

One is fix-connection-problem-invalid-mmi-code. 

 

🌈Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

Hi @bettyboop44 

 

As you have registered your online account and topped up the SIM you should find the account active and the top up on the account this morning.

 

If there are still problems and you still receive the same error, please return to the forum and this will be looked into further by the Social Media Team.

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3: Seeker

Hi Guys

Still not got it all sorted , I went to chat and they said they would activate my sim card , that was early this morning, I can send and receive messages , but still can not use the call function , when I dial *#100# to see my number , I get the same  ‘Connection Problem or Invalid MMI Code’ and when I try to dial 2345 it puts vodafone UK at the top and says dialing , and there is a little phone icon next to the bar while it is dialing  , but then it goes off and says near the top "unknown" next to the 2345 number .

What I can not understand is how can I send and receive txt but can't call , does the sim have to be activated to receive txt/message , because when I was on the chat , before they activated the sim , I was getting messages from them ! ., Ime thinking maybe the sim is still not yet activated , they did say it could be up to 24 hours! .

 

a very frustrated Anne .

 

 

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17: Community Champion

I'm not surprised your frustrated with this @bettyboop44 

Perhaps try a soft reboot by turning the phone Off and On.

Also choosing another network in the phones connection settings and then re choose Vodafone can help.

Hopefully things will resolve after the time frame you've been given.

Personally if this was my situation I'd contemplate requesting another sim card and start again !

But that's my thoughts. 

Fingers crossed @bettyboop44 

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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3: Seeker

Hi

 

Yes it is getting me down now , the phone is locked to Vodafone , I can't see any option where it says to choose another network , will try a factory reset and see what that does , can't think of anything else to try , might just go on chat again , to see if they can check anything , the SIM must be activated because the cost of the 2 messages I sent to another phone have come out of the total on the web site ! .

anyway thanks for your time n help , will come back here if I get it sorted , just wish I could know what this message really means " ‘Connection Problem or Invalid MMI Code’ .

Anne

 

 

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17: Community Champion

Usually a person is able to choose a different network in the phones network connection settings. 

The link i added about those mmi codes I thought would have helped @bettyboop44 

Has your phone accepted Vodafone sim cards OK before ?

What happened to the previous Vodafone Uk Sim card that worked if you had one ? Does it still work ?

A factory reset only serves to take a phone back to the last successful firmware update.

Please do create back ups and then remove any Sd card if relevant before carrying out a factory reset.

Best of luck.

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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Highlighted
17: Community Champion

Hi @bettyboop44 

 

The first thing to do is to try again using *#1345# for the top up line rather tha 2345, it may be the code causing the error message.

 

The problem here is it is impossible to see if there is a problem with the phone, SIM, your account or simply a network issue at your location.  When you see the Vodafone UK symbol, it should give an indication of the signal strength.  

 

Looking at the phone specificaions here:  GSM arena - HTC 610 Desire with the phone being release 2014, it has been in use for some time and it may be a fault with the phone, if it was at all possible to try the SIM in an alternative phone or even a different Vodafone SIM in the phone this would rule out a phone fault.

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17: Community Champion

@AnnS 

I'm happy to see you echo my advice in the very first reply when I suggested 

As a process of elimination can you try the Sim Card in another phone to see if the sim will work in another phone ?

 

If possible try another sim in your phone to help rule out the phone or sim at fault. "

 

Lets hope @bettyboop44  gets sorted ASAP.

They have indeed received some good advice from all.

 

🌈 Stay Safe  🌈 

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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3: Seeker

hi Guys

Yes that would be easy if I knew anyone on Vodafone or if the have a unlocked phone , but at the moment I don't , not at work during this time or I am sure there would be there .

 

Anne

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17: Community Champion

To be honest @BandOfBrothers  I didn't even notice you had written this, when I reply I am thinking about the information I would recommend.

 

You know what they say about great mind thinking alike.  smiley wink wink.

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17: Community Champion

All good advice I'm sure is appreciated by the Op even if it is repeated in the thread  @AnnS  :Winking_smiley:

I look forward to a positive outcome from @bettyboop44 so they can get on with using the network and it's features.

 

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options