Very poor customer service

[kane808]

I ordered an upgrade last Saturday, 1st a Honor 200 smart. I realised almost instantly I had made a mistake and the phone would not suit me so I called 191 within the hour and cancelled. I was told it was cancelled and I should be able to re-order in 24/48 hrs. The delivery was due Tuesday. I checked Sunday evening by talking to TOBi live chat and was told the cancellation had gone through. I informed them I had been notified that the phone was being delivered Tuesday but they said it would not be delivered as it was pre delivery info only.

[Ripshod]

You've posted on the Broadband forum. Perhaps a moderator/admin could move thus to the relevant forum(?) 

[Charlotte]

Hello, @kane808.

I'm sorry to hear about the poor experience which you had following your request to cancel an upgrade. If you'd like us to double-check everything from our end, please reach out to us on Social Media so we can view your account.

[kane808]

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@kane808 wrote: 
 

I ordered an upgrade last Saturday, 1st a Honor 200 smart. I realised almost instantly I had made a mistake and the phone would not suit me so I called 191 within the hour and cancelled. I was told it was cancelled and I should be able to re-order in 24/48 hrs. The delivery was due Tuesday. I checked Sunday evening by talking to TOBi live chat and was told the cancellation had gone through. I informed them I had been notified that the phone was being delivered Tuesday but they said it would not be delivered as it was pre delivery info only [MOD EDIT: This post has been edited to remove inappropriate content please see Community Guidelines]

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I got this,...