I ordered an upgrade last Saturday, 1st a Honor 200 smart. I realised almost instantly I had made a mistake and the phone would not suit me so I called 191 within the hour and cancelled. I was told it was cancelled and I should be able to re-order in 24/48 hrs. The delivery was due Tuesday. I checked Sunday evening by talking to TOBi live chat and was told the cancellation had gone through. I informed them I had been notified that the phone was being delivered Tuesday but they said it would not be delivered as it was pre delivery info only.
