Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Help! Can’t pay bill/ top-up online

Hello,  I am no longer able to top-up my account.  I did so back in August and my current payment/top-up expires today.  When I try to use my credit card (from abroad) to top-up using the app I get an error saying that the transaction failed. I have ...

Ebay Data SIM

HiHow is it I can purchase a 20Gb, preloaded, one-time payment, 6 month Data SIM on eBay but I can't purchase one directly from Vodafone?

Number not working after porting to Voxi

We ported my wife's number from Spusu to VOXI on Sept 30th and the number didn't work. After countless attempts on webchat and multiple times going to the Vodafone Store, with no luck. All Vodafone says is that the port order is "Open" and must be co...

egzefer by 2: Seeker
  • 1237 Views
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VOXI mobile data not working.

So here is the situation.I bought a VOXI PAYG SIM card from the Vodafone shop in Epsom around Christmas time.I'm back in the UK now (September) and topped it up with 10 GBP, hereThis worked for phone calls and SMS but I don't have working mobile inte...

tvedtem by 2: Seeker
  • 1190 Views
  • 1 replies
  • 0 thanks

Number suspended when I haven’t breached the T&Cs

On the 9th of August, 23:59 I received the following text:This number will be suspended for breaching Vodafone T&Cs. To review this decision please contact 07789654405I was in another country at the time, and I really didn’t see this text to be serio...

Phone number disconnected

Hi everyone My phone number was disconnected in late February of this year, and I’m wondering if there’s any team at Vodafone that could help me get it back? For context: I’m a British student studying overseas, but I’m planning to return to the U.K....

Pay as you go Plus and the app

Hi. I have recently become a pay as you go plus customer. Since then the app does not show any information about my plan or let me manage it. I have read that the app is the only way to manage the plan.what do I do now? Does anyone else have this?  (...

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Text message received saying suspended

Hello all. I have 0 clue to why I have received a text message from Vodafone saying my number will be suspended for breaching Vodafone T&Cs. I haven’t a clue why it’s saying that!  Please help.