Help! Can’t pay bill/ top-up online

[MariaAngelop22]

Hello,  I am no longer able to top-up my account.  I did so back in August and my current payment/top-up expires today.  When I try to use my credit card (from abroad) to top-up using the app I get an error saying that the transaction failed. I have checked with my bank and there is no issue on my end.

How can I top-up my number? 

[BandOfBrothers]

Hi @MariaAngelop22 

Are you permanently resident in another country  🤔 

It maybe that either Vodafone has acted as abroad usage is meant for short periods of time i.e a holiday ,or your bank is blocking the payment. 

[Gemma]

Hi @MariaAngelop22 - so that we can check if your line is still active with us, please send us a message on Social Media.