Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Remove a saved card from the 2345 credit line

aweekfromnow
2: Seeker
2: Seeker

‎14-07-2023 09:47 PM

I am not sure how this has happened but I've managed to save a card on the 2345 credit line. I called to top up recently and it asked me whether I wanted to use the same card, then read out the last four digits to me. 

 

I'd like to remove the card but it doesn't appear on the Payment Cards page in MyVodafone. 2345 gives me an option to change the topup PIN (which I haven't tried yet) but doesn't seem to give customers an option to remove the card details.

 

Any advice would be appreciated.

0 Thanks
1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎15-07-2023 05:15 AM

Hi @aweekfromnow 

Maybe give Customer Services a call on 191 who'll be able to access your account to help.

Live Chat should be able to help too.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.