Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sim PAYG working for along time now not provisioned

nrichmond
2: Seeker
2: Seeker

‎10-06-2017 07:32 PM

my PAYG is now saying not provisioned 2 after working for over a year, I have £15.00 on my card, if I cant get this fixed, I will write off my money and go elsewere, Vodafone is not reliable, not a good network.

0 Thanks
2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

‎10-06-2017 08:09 PM - edited ‎10-06-2017 08:11 PM

Hi,

 

Are you able to test the sim in another phone ?

 

Have you made a call, sent a text , used data at lease every 180 days ?

 

Are you able to speak with Live Chat or via a working SIM card call 191 or contact Vodafone from a landline via Vodafone Landline Tel :03333040191 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

0 Thanks

AnnS
17: Community Champion
17: Community Champion

‎10-06-2017 09:18 PM - edited ‎10-06-2017 09:19 PM

Hi @nrichmond

 

If you are PAYG and have kept your SIM active with some chargeable activity, this will be a SIM card failure.

 

Take the phone and SIM into a Vodafone Store, they will be able to replace and active a replacement SIM in store. Everything will remain the same with the £15.00 credit on the new SIM.

0 Thanks