Unable to set up or access 121 / voicemail. Just getting a message service currently unavailable

[KirstenE]

Hello,

I need some urgent help / guidance on how I can access & set up my voicemail.
I’ve bought an emergency PAYG mobile for community use during Covid-19. I can’t access or set up voicemail as when I dial 121 I get the message that 'the service is currently unavailable'. It’s really important we can access voicemail but I can’t get any help from Vodaphone as their call centre staffing is also affected because of covid-19. Please can anyone help me urgently?

Thanks

[BandOfBrothers]

Hi @KirstenE 

Do.you have Credit or a Big Value Bundle to use voicemail ?

Try dialing 1211

If your still having issues then Live Chat via contact-us or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries can help.

》How-do-I-set-up-and-manage-my-voicemail.