Why is it so frustrating trying to top up?

[Itsacraig]

Whenever I try and make a payment through the app, it always takes my payment and then does not reflect this on the app.  It just remains as a pending payment on my bank for 7 days before dropping off and crediting my account again! Its the 3rd time this has now happened and I am really beginning to get extremely annoyed with it all. So much in fact that I am now really considering moving to a different network completely!

Does anyone else experience this annoyance and know of any quick fix remedies? Because I am now £15 worse off for a week and I still haven't been able to activate a good value bundle! I even clench my teeth together as I try and say big value bundle because the way it is affecting my stress levels is making it hard for me to even call it a good value bundle! Someone please help me and explain to me why I keep experiencing this problem!

Thanks very much for your help guys and gals!

It's a Craig:(

[BandOfBrothers]

I'm wondering if your Bank is not allowing the payment to fully complete at their end @Itsacraig 

I can't think of a reason why Vodafone UK wouldn't collect payment.

Personally I prefer to use a top up voucher as my preference to top up.

I appreciate that's not always as convenient as topping up via the Myvodafone app.

There are other options to top up as in tbe Vodafone Portal and by text.

i.e 

'

• Text – from the phone you want to top up, text 2345 with TOPUP plus the amount you want to add and the last four digits of your payment card. To take TOPUP 10 1234 as an example, this would add £10 to someone's account using a card ending in 1234. Remember, to top up by text, you first need to register a debit or credit card. You can do this in the My Vodafone app, or by calling us.'

How-can-I-top-up-my-phone-or-another-number. 

[Itsacraig · Accepted solution]

No its not my bank that is at fault because it does process the payment but just remains as a temporary authorization for 7 days.  I was a bit premature however with my grumble because it has now actually worked on this occasion.  So I'm sorry for flapping and in getting myself into a little tizzy.  I hope you can forgive my tizziness that you have now witnessed coming from myself. 

Yours ever so sincerely,

The dude that should

[WelshPaul]

It's a common issue with Vodafone Pay Go. I had the same issue over a period of one year, as did my wife. In the end my wife switched networks and I went the Pay Monthly route. Do a forum search, loads of topics on the subject.