Why was my Vodaphone plan canceled?

[cev]

Hi! I bought a prepaid SIM card in the Czech Republic (I am currently in Hungary) on May 15. I bought the package that gave me 10 GB of data and unlimited SMS. I purchased this package for both the months of May and June. However, on June 1, Vodafone texted me and told me that my plan was cancelled. However, I never cancelled my plan, nor had I logged into Vodafone online. I went online today and saw that my plan had been cancelled. What should I do about this?

[AnnS]

Hi @cev 

You will need to contact your network in the Czech Republic here:  https://www.vodafone.cz/en/

they will be able to provide the necessary account access to find what has happened.

[BandOfBrothers]

May I assume your not a Vodafone Uk Payg customer @cev 

[cev]

No, I live in the U.S. but am currently abroad for the summer and got a SIM Card instead of getting an international plan. 

I have tried getting in contact with the office in the Czech Republic but nothing has been working. Is there any way I could re-activate my SIM card online? 

[BandOfBrothers]

Usually it depends on how long the number has been deactivated for speaking in relation to Vodafone Uk. 

You'll need to contact your Vodafones customer support asap.