£10k a year holiday rewards - so unfair

[bubbles86]

Hi,

I entered the £10k a year holiday rewards...I gone up to about 17/18 points rewards and all of all sudden I get a notification when I logged in that my "account settings has changed" and that the app "needs to update my details". It forced me to re-enter all my details and now all of it has disappeared and I have to start again!

This is so unfair as the rewards is based on points awarded for each time you logon to the app. This is not fair! 

[AnnS]

The first thing to do is to mention if you are PAYG or pay monthly @bubbles86 .

To get this solved go onto VeryMe and click the help button the right side at the bottom, from there you can start a web chat.

@bubbles86 I have moved the thread to pay monthly.

[bubbles86]

Hi Ann

I am pay monthly user.