174GBP One Off Charge

[Vic-p]

Vodafone sent an email saying they would collect 174GBP from my account vi my direct debit. They have now collected it.

I need an explanation for what this is for.

Is it because I am not using my broadband and they are closing my account? I was happy to pay the rolling monthly bill until I set up my broadband again. 

 I did not arrange an upfront payment, so why send an email with very unclear explanation telling me not to worry.

To make matters worse, I cannot get through to customer service. I can't speak to any actual person, only these robots that don't have the answers required. I need to speak to a customer service human assistant to sort this out. 

Please help

[Robyn]

Hey @Vic-p 

I appreciate how concerning this must be. As the forum is a space for general advice and general queries, we're unable to access accounts. Please reach out to the Social Media team so that we can investigate this for you.