This is a message from a client using Vodafone services in Egypt, I am calling Vodafone UK as Vodafone Egypt couldn't solve the problem.
On January 6, 2023, I received a message on my phone from an unknown person informing me that I would be converted to the red family system without my consent. This prevented me from using the credit transfer service. I called customer service and they did not solve the problem, so I filed a complaint, The complaint number is 1-65520478730.
On 7/6/2023, customer service finally cancelled the subscription in the red family system.
When I returned to use my mobile internet as usual on 12/6/2023, I was surprised to discover that customer support had cancelled my mobile internet package, forcing me to use the internet without my knowledge.
I was forced to pay a bill of 1700 Egyptian pounds or the service would be terminated, so I was forced to pay the bill.
I hope to receive a refund because the error was made by the company, not by me.
Thank you very much.
