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Being chased for a debt I do not owe - Credit score ruined

2: Seeker

So I had a contract with Vodafone which was cancelled Feb 2020, however the cancellation was never executed on Vodafones end. I then started receiving debt letters from Ardent to my grandparents house (previous address). I called Vodafone who found my cancellation conversation and said it was their error, I owed no money and shut down the account.

Ardent then continued to chase me, as well as Vodafone issuing a default and now Ardent threatening a second default and to send people to my elderly grandparents address.

I rang Vodafone again who insisted that the account was closed, nothing was owed, but a month later here I am with a ruined credit score whilst trying to get a mortgage and unnecessary stress. 


This needs resolving ASAP before I take legal action. Horrendous service, argumentative staff on the phone, being fobbed off from one person to the next and again - added stress for my grandparents. I'm honestly disgusted.

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17: Community Champion

Not a good situation at all @EWIlliamsX 

If the debt collection agency contact you and oryou contact them tell them you are challenging / disputing the monies owed.

Now please contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries as they have a dedicated Credit File Specialist Team who can investigate this and look at the default too.

I appreciate from my own personal experiences how damaging a default can be.

6 years is a long time to be affected.

Link back to your thread here including your forum username so your not having to repeat yourself.

I wish you all the best with this situation. 


🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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