Vodafone is easliy the most Mickey Mouse disgrace i have ever had the misfortune of dealing with.
I am a disabled customer (Relevant later) who was mis-sold an S20+ by what can only be described as a professional liar, lying sales person that just told me whatever i wanted to hear, lied about the package, lied about the products included and even put me on hold for 15 minutes while they pretended to speak to Samsung to confirm they were sending me earbuds directly. i have spent over 15 hours since speaking to moron after moron going through the same thing over and over again, after another lying salesperson call, i eventually get through to a manager, who i demand listens to the original phone recordings and then call me back once done, i am called back later that day by the manager with a long list of apologies "apologies Sir they should never had said all those things and you were mis sold" were his exact words, nothing special as it is obvious i was mis sold, i fortunately recorded EVERY single call with this joke company.
The manager then did his best to persuade me to stay with them and offered me 1 months FREE line rental, and £25 credit on my account by way of an apology and to get me to stay, they also offered to give me credit instore and that they would get these earbuds to me (These conversations were end of march, early april) this was more lies, because a week later once i realised they were still not getting the samsung galaxy earbuds to me (S20+ has no audio jack) i cancelled as i had enough lies and storytelling, i went through the whole tedious process and they even tried to then pass me on to another "Loyalty" sales team in an attempt to sell me more that i do not need it was very simple what was wanted, and Vodafone lied.
I refused to waste anymore of my time, and vodafone informed me due to the coronavirus they cannot pickup the phone anytime soon, i said thats fine it is still in its box, all sealed and hasn't even been opened.
Vodafone then on the following months bill which should only be £26.50 per month for sim only unlimited data, calls and texts, i am invoiced directly from my bank for £57, as they have clearly decided not to cancel the mis sold contract and will instead decide to keep charging me, when i confronted vodafone about it they said
"Its just how our system works, until we get the phone back we have to keep charging you for the contract we mis sold you"
I told them they can pick it up anytime, however their response is they cannot pick it up due to the coronavirus, which is bizarre because if i changed packages and ordered another phone they could deliver it within 2 days max, i guess when taking money they can perform miracles, when cancelling they like to drag their feet and spin a line about automated system lies so they can keep taking more money illegally.
I kept pressing them and said if they keep attempting to bill me at the mis sold rate i will have no other option than to hand the S20+ to my lawyer and he has informed me he will then sell the product as quickly/cheaply as possible to raise funds to pay for the legal costs of taking vodafone to court and also to invoice Vodafone for the repeated time i have had to put into this mess and the inconvenience of being scammed, oddly enough vodafone did not like hearing that and miraculously were immediately able to offer me a pickup date of the 15th June, at which point they also informed me they will be able to rebalance the account at that stage.
They never turned up on the 15th June I had to contact them to ask why, they said they are having issues due to coronavirus and are having issues with deliveries and collections, another lie as a neighbour got a phone delivered 2 days after ordering it, big surprise more lies.
They didn't bother picking it up on the 15th as they seem to think it enables them to keep billing me at the mis sold rate, i still have the phone i was mis sold, never been out of its box, has all the seals on it, and they still refuse to collect it.
As i had no intention of paying for Vodafone lying staff and being mis sold i cancelled the direct debit with the bank as Vodafone actually owe me money having taken £57 when they were only legally allowed to take £26.50.
I cancelled the direct debit and lo and behold Vodafone try to take £63 this time, when it is not paid they then cut me off, i am unable to contact my social worker or support team and miss an appointment, the only people i can contact are vodafone, so another hour long holding session and repeating the same conversation to what can only be described as robots reading from a sheet leads to them reluctantly enabling my phone again, i tell them this needs to get sorted out properly, i cannot do without a phone, they apologise and say they were not aware i was disabled (Which is more ##~##, i informed then on the very first call i made when i took a sim only plan, and EVERY single call i made since being mis sold)
2 days later i get spammed automated calls by vodafone redirecting me to an automated pay system where they are now asking for £131.
I call them AGAIN, go through all the nonsense again, another 50 minutes later my phone is eventually enabled again, and this time they PROMISE (Don't worry sir we will sort this out for you, exact words again) they will sort it properly and a manager will call me within 24 hours...................
3 days later i receive the same spammed automated calls to pay £131 with no option to speak to someone, only pay or hang up, i go through the same cycle over and over again, up to my last call earlier, i inform them i am sick to death of dealing with such a joke company that cannot sort itself out, i demand the PAC code again for my number that i have had for 10 years and i took to vodafone (been requesting it for 3.5 months) however this time the simpleton i speak to informs me it will cost me £1,031.68 i informed them they can do whatever they want, they have been doing so since i have been with them, i couldn't care less as this is now going legal and also to social media, i don't just want this sorted out financially i also want the mobile consumer (Customers) to listen to the ##~## and lies Vodafone and their mickey mouse staff spill.
I don't care about your mickey mouse system, it is the law that is most important, and the law will settle this, along with the 6.4 million social media followers that will have the ability of listening to 15 hours of vodafone lies and negligence, love their summer PR nonsense advert on TV "Keeping you connected" well as a disabled man that needs to communicate regularly with the hospital, surgeon, doctors, social worker and supported living officer, i am unable to because of your disgraceful modus operandi and mickey mouse staff.
The only consolation i can get at this stage is knowing this is going to massively blow up in their face, and they deserve EVERY bit of attention they are about to receive, i am fairly confident this will cost vodafone somewhat more money than it would have done if they had actually applied the law, and trained their staff not to lie and had handled my case how it should have been and resolved it properly.
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