Billing EMail Address Update

[jon_clark]

I have had a pay monthly account for decades. Recently we moved house and i went online to myvodafone to change the details.
Finally it turns out that my account had been passed to a third party business partner even though it was a personal account. They have helped me change the postal address but neither they nor me have been able to get vodafone to update the email address they are sending the monthly bill notices to. 
can anyone help? Complaints to vodafone that they transferred the account without informing me have been ignored. Instead they refer me to the partner. 

[Jason]

Hi @jon_clark. We understand how alarming this must of been to find out, especially after so many years. To make sure that we're on the same page, which third-party partner are you referring to? 

[jon_clark]

Onecom. 

[Jason]

Thank you for the clarification. Although OneCom is a Vodafone partner, we're extremely limited in what actions we can take from our side on accounts managed by them - this includes all of your billing information and any complaints against it. This will be the reason why you've been steered back towards OneCom.

[jon_clark]

Funny. Thats almost exactly what Onecom said about why they could not help me. I’m just trying to change the MyBillReady email address in the MyVodafone app. Vodafone bill me direct. They don’t go through OneCom. I pay Vodafone. 

[Andy]

@jon_clark I understand, I do believe that this will need to be processed by Onecom. However if you can reach out to us via the Social team here, we can then check over the account to see what visibility we have on your account and if this sort of change can be applied from our end.