CCJ ORDER ON DEBT I DIDNT OWE

[tamarawade]

In Nov 21 I had a CCJ placed on my credit report for a debit i did not owe. I was not even made aware about it until i’ve checked now in 2024 about to start renting! 

I closed my account with vodaphone once my contract had ended in September 2021 and I had paid everything. Yet vodaphone didn’t process it as closed and the following months tried to take payments to a direct debit that had been closed. 1 month later without warning I had a CCJ on my account.

It has been 3 years since and naturally I don’t have many if any letters from vodaphone from that time asking for payment and I don’t recall getting more than 1. Then in February 2022 i get a letter from CCS asking for 21.99 that i supposedly owed vodaphone so I paid that immediately. 

I need this CCJ taken off as it was unfairly added and unjustified. I didn’t owe the amount and this will affect my future now that i need to rent and possibly get a mortgage. This is on my account until 2027. 

Please get me in touch with the credit team in vodaphone. I have seen that many others have been affected by this and it is ridiculous. 

[BandOfBrothers]

Also contact one of the credit houses and ask if a Notice of Correction can be applied if applicable @tamarawade 

Vodafone Customer Services can pass this to their Credit File Team to be investigated and or the Team via Facebook or X. 

If i can be of any further help please don't hesitate to ask  😎 

[Tal]

Hi @tamarawade. I'm very sorry to hear you about the mark on your credit file. Please get in touch with us by messaging our team via Facebook, X (formerly Twitter), or Instagram.

When reaching out to us via these channels we'll request a little information before directing you to a member of our Social Media team.

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If you don’t have an account with Facebook, X (formerly Twitter), or Instagram you can speak with one of our advisers on Live Chat. They’re available 24 hours a day, 7 days a week for any questions you have about your account or via the phone - 0333 3040 191.

The team will speak to the Credit File team and see what options we have to help get this fixed for you.