Cant activate youtube premium

[ddddddd]

'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired  16th of september, but message still keep popping up. 

[Remi]

Hey @adamccc @Samson24. I'm sorry to hear that your issues are not resolved. As we can't access any account information and check for updates on this forum, can you please contact my team the Social Media Team here and they'll be happy to support. 

[Samson24]

No update here either......

[Cynric]

@Samson24  I suspect, although I would be happy to admit being wrong, that once people has found a solution they often do not post again.

[repask]

I don't think there's a solution to this one unless Vodafone gets someone from their Dev team working on the Vodafone website integration to Youtube subscription APIs. So far, I've been waiting since September to get my Youtube Premium working again. Vodafone is still looking into it...

[japitts]

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@Cynric wrote:

@Samson24  I suspect, although I would be happy to admit being wrong, that once people has found a solution they often do not post again.

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This is unfortunately a common feature of support fora. People come looking for solutions posted by others, but tend not to confirm solutions themselves, to help those others.

[Pufosu]

Hi,

Any updates regarding this issue??

I have same problem starting this morning when I've tried to renew my youtube premium from vodafone after my contract renewal.

I've talk to customer service and even been to the shop and they just didn't know what to do.

[repask]

Nothing so far. I've been without YouTube Premium since my Vodafone plan upgrade in September 2024. They're supposedly working on resolving it, but no progress so far. I'll update this post once there is any progress.

[Samson24]

After spending a month messaging the Social Media team through X there was no solution given to me apart from suggesting that I "add one of the alternative options" instead of YouTube Premium. Up to the final message I was told repeatedly that the Entertainment Team were looking into this. In my opinion, I don't think this will ever get resolved.

[Buckles]

I'm currently having the same issue. I renewed my contract but cannot activate You Tube premium. Each time I try I get the error message (shown higher in the thread) or I get taken back to the home page to select an entertainment package again.  It's currently being investigated. 

You Tube premium worked fine when it rolled onto the monthly charging option, it just won't work via the Vodafone package.