Closed Vodafone account still showing on credit report, 5 months later!

[x01]

Hi All,

After many years (8) with Vodafone, I had to close my account due to price increases. The account was closed back in March 2018, however the account is dormant on my credit report. Why has this not be updated to closed?

I look forward to any help!

[BandOfBrothers]

The Vodafone Social Media Team here have a credit file specialist teams to help with such instances. 

Please let them catch up with your thread.

Also Experian might also be able to help. 

[x01]

Hi,

Thank you for your reply.

I look forward to hearing from the credit file specialist team.

Kind Regards

[Mark]

Hi @x01, as @BandOfBrothers advised our Credit File Specialists will be able to resolve this for you. As they'll need access to your account to do this, please get in touch by following the instructions in this private message.