A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).
I have been with Vodafone for 2 years and on 11/05/24 decided to use the trade-in option to upgrade. When my new phone came (15/05/2024) decided I didn't want the new phone and would stay with my old one. As per the returns info on the website I w...
Hi Iam at my wits end. I’ve been a Vodafone customer for over 20 years and have always paid my bills. I rang Vodafone before Christmas to change my airtime plan as the two years was up. When I was on phone the advisor asked me which number on my acco...
I have recently changed my Vodafone contract & my new contract includes "500 International minutes to the EU" when calling from UK.I am struggling to find any information on the countries I can call that are included & whether these minutes apply to ...
Hi, my Samsung Z Fold 5 was stolen on 20 May 2024. I need a Proof of Usage to submit an insurance claim. I have already completed the form at this link using my IMEI number [Removed] Vodafone responded via email "Unfortunately, we haven’t been able t...
Hello,I’m a pay monthly customer who has bought the 15DAYEUROPE pass for a trip in Europe. All countries I’m visiting are in Zone B. My UK monthly allowance is 200GB. I keep seeing this policy of 25GB roaming fair usage policy. Am I entitled up to 25...
Does the "Data Roaming Bar" only apply to blocking mobile data usage while abroad, or will it also block me from receiving inbound SMS/calls while abroad?I'm going to the USA soon, and I don't want to pay the £7.39 daily charge (I'm a PAYM customer o...
So just a heads up for anyone on Vodafone they only sell handsets on EVO plans now and this may cause a few headaches. now they even credit check upgrades and differently for addition lines on the OLD way once you pay for A SIM for 3 months you can u...
Hi,Trying to port my existing O2 mobile number to Vodafone using "https://www.vodafone.co.uk/my-vodafone-account/keep-my-number" Reading the info it says I need the temp Vodafone number I am porting my O2 number to.But when using the tool it never as...
Can anyone tell me if they have sued Vodafone? i would love to sue Vodafone I’m been with them for over 10 years have 2 mobile phones have 1 iPad and received the worst service by them !!! In jan this year 2022 I kept receiving calls from a debt comp...
Need to replace the physical SIM card on a pay monthly account, but Vodafone customer service is of no help.Tobi the chatbot cannot understand the questions, "Need a replacement SIM", "Need a new SIM", and "How do I get a new SIM". Nor can Tobi conne...
