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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Charge to bill not working

I have been trying to resolve my complaint with Vodafone re charge to bill not working and got nowhere. They have said no restrictions on account but they put one on account in March and I haven't been able to use it since. The sites I am trying to p...

Deleting Old My Vodafone Account

I was with vodafone years ago and had a My Vodafone account. I have rejoined and have a new My Vodafone account. How do I delete my old username/account? No one on the chat seems to be able to do it even though I have wasted over two hours on chat tr...

Failed number transfer

In January I left three and transferred my number to Vodafone. The port in had failed for me but had gone through according to Vodafone. My old 3 sim said no service as it had been de activated and the number had ported to the Vodafone network appare...

2 'sim only' accounts

I have 2 Vodafone sims, one that my daughter uses and the other that I use.  one of them is due an upgrade and I want to switch to another network.   I messaged PAC to 65075 but Vodafone replied that because I have more than 1 number on the account I...

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Slow broadband speed - NE28

Hi,Ive upgraded to the unlimited max plan on the 10th of April but i’m getting consistent speeds of 4-6 mbps on 4g and 5g, i’ve consulted help from the app and agentsIm sorry but when you’re going to be paying £33 a month on an ‘unlimited’ plan with ...

Payments

I normally pay by Paypal every month but i want to pay 10 days before it is due as i am going abroad. If i do will they add the ten days to my normal payment day so if it is due on the 5th the following month it will be due on the 15th or do i just l...

Re: Failed credit check

Thanks i filled appeal form in few days ago refused again broadband is still with Vodafone will cancelling that soon I was with Vodafone for 5years before never missed a payment with Vodafone or anyone else 

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