Endless loop and can't get replacement SIM

[jcsmith93voda]

Need to replace the physical SIM card on a pay monthly account, but Vodafone customer service is of no help.

Tobi the chatbot cannot understand the questions, "Need a replacement SIM", "Need a new SIM", and "How do I get a new SIM". Nor can Tobi connect me to a human.

The help page on the web site says call 40618 to get a replacement SIM. I called, it said go to the web site, and then hung up.

[Janey]

Hi @jcsmith93voda Sorry you're having trouble connecting to us, my team can definitely help with this. Please drop us a message over on our social channels and we'll help you with a new SIM.