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Forum Posts

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Voicemail keeps switching back on

I know you're supposed to be able to turn off voicemail by dialling 1210. I've done that and listened to the recording saying I've switched it off. But within a day it's back on again and I'm getting text messages alerting me to waiting voicemails. I...

Default on credit file.

I went to carphone warehouse to get a new phone as mine had broke, they kept my same contract with 02, however gave me a phone contract with Vodafone. I never realised this as I thought it be all one contract with 02. Vodafone was set up coming from ...

Nor registered on network

Hello, I received an e mail from Vodafone saying my old number would be moved on 03/05/24 and i would be sent an e mail or text.  Nio text or e mail was sent and i now only have my new phone with no network connection.  I have a Vodafone sim but if i...

I received my phone but no sim

Hi there I received my galaxy S24 today but no SIM, I'm due to have my old number swapped over tomorrow the 31st May from my old phone. The problem is I'm due to meet friends in another city tomorrow and now I am panicking that I won't have either ph...

MalvinJH by • 2: Seeker
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Imported number incorrectly

Hi I was switching from 02 to Vodafone on Tuesday and I purchased my new phone and contract through the carphone warehouse , but my telephone number has been imported to some one else as my friends have tried messaging my number and some one else is ...

KN by • 2: Seeker
  • 844 Views
  • 3 replies
  • 0 thanks

Cooling off period for trade in deal

I have been with Vodafone for 2 years and on 11/05/24 decided to use the trade-in option to upgrade.  When my new phone came (15/05/2024)  decided I didn't want the new phone and would stay with my old one.  As per the returns info on the website I w...

Fozbecks by • 2: Seeker
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  • 1 replies
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Billing query

Hi Iam at my wits end. I’ve been a Vodafone customer for over 20 years and have always paid my bills. I rang Vodafone before Christmas to change my airtime plan as the two years was up. When I was on phone the advisor asked me which number on my acco...

International minutes to the EU

I have recently changed my Vodafone contract & my new contract includes "500 International minutes to the EU" when calling from UK.I am struggling to find any information on the countries I can call that are included & whether these minutes apply to ...

Proof of Usage eSIM

Hi, my Samsung Z Fold 5 was stolen on 20 May 2024. I need a Proof of Usage to submit an insurance claim. I have already completed the form at this link using my IMEI number [Removed] Vodafone responded via email "Unfortunately, we haven’t been able t...

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