Credit Score??

[Gingee2021]

hey all, I checked my credit score today and noticed I have had ongoing missed payment and the contract was opened 14th January 2017, I do not recognise the account number and have made sure all my payments have been paid since then and now currently on voxi.. I contacted Vodafone and they said I had to speak with the voxi team and transfered me and I spoke to them and they gave me a number to call which is : 08700 601414 but now I've realised that it's a premium number and I don't have the money to top up at the moment.. as I have other bills to pay, can someone help me another way around it please.

[BandOfBrothers]

Unfortunately account access isn't available via this forum but the Vodafone Social Media Team's can help @Gingee2021 

Contact-us-for-account-specific-queries. 

I wish you all the best with this. 

[WelshPaul]

The number you were given is for Call Credit LTD. A search on Say No To 0870 lists this number as an alternative: 0113 244 1555 

[donnyguy]

I'd definitely recommend contacting Vodafone if you're saying you don't recognise this account number and you've no understanding where this marker would have come from.

In order for things to go this far (I'm assuming Call Credit are the people Vodafone have sold the debt to) then Vodafone need to be able to prove they've billed you and given you opportunity to pay.

There really is a worrying theme to the number of posts where people leave Vodafone and then, for a variety of reasons, aren't aware of a final bill till they see it on their credit file. 

There's the age old rule of don't cancel your direct debit till you're absolutely sure final bills have been taken (I live by that rule for this very reason) but it's worrying that people are having this experience.

Hope they sort it out for you and help you join the dots on this one. 

The rational for calling Vodafone is to understand what's going on. The debt company will just be interested in taking a payment (which might be worth calling them and paying) and won't have the background.

[Anonymous]

This is partly because the procedures for leaving Vodafone  and the pitfalls of doing so are not well-documented.  However in too many cases it seems to happen because Customer Services go to some lengths to ensure the departing customer that "There is nothing left to pay", whereas the way the billing system works means that there may very well be a further payment to come at the end of the month.   Sadly the call centres don't give the advice that we always give here, about leaving the direct debit active until a zero bill is received.

[WelshPaul]

I had a pay monthly sim with Vodafone a few years back and when I ported out at the time, I immediately lost access to my Vodafone online account. There was no way for me to know how much my final bill was or when it was due! I left the DD in place and they took it eventually but this is not how it is supposed to work. I never got a final bill, Vodafone failed to inform me how much and when they would take the DD (which was against the DD T&C's at the time).  I guess this is still Vodafone's way of operating and why so many of their customers end up with ruined credit score when they leave.