Default on my credit file

[Corriew84]

Please can someone advise how to help me, currently going through a mortgage process which bought up a query on a Vodafone account I have. I cleared the query with Vodafone and now I have a default on my account?

[BandOfBrothers]

I appreciate how damaging a default can be on a persons Credit File from my own Experience @Corriew84 

You would need to speak with Customer Support or the Vodafone Social Media Teams as they have Credkt File Specialist Teams who can investigate if the default is warranted. If it is warranted then it would remain on your file for 6 years. 

If the monies are due then paying the debt would change its status from Outstanding to Settled. 

Vodafone Facebook  and Vodafone Twitter.

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

Please remember to include the link to your forum post, along with your username.

I wish you all the best with this situation. 

[Corriew84]

Thank you for your help, I have dm’d on Facebook and twitter but heard nothing. 

[Loz]

@Corriew84 I'm sorry to hear you've recently been advised you have a default on your credit file from us, I appreciate how concerning this must be especially when applying for a mortgage. So a member of our Credit File Specialists can take a closer look into this, please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Please remember to include the link to this thread, along with your username.

[Corriew84]

I have done this but not heard anything

[BandOfBrothers]

@Corriew84 

I assume the Vodafone Social Media Teams will be extra busy on a weekend. 

I'm sure they'll reply asap.