Emails won’t download on data

[Boog69]

Hi. Our mail server certificates are blocked on Vodafones network. When connected to mobile data we are seeing a Madrid based Allot.com certificate which is incorrect. Do we need to request some kind of whitelisting or reclassification? When on WiFi this works fine, I am assuming because it doesn't have to go through SecureNet/Allot

[Janey]

Hi @Boog69  Thanks for posting! Reclassification is certainly something we can help with. Please could you provide the URL in question? Would you be able to provide a screenshot of the error you're seeing too, please?

[Boog69]

 

[Janey]

Thanks for popping those over @Boog69 Just to confirm is the web address in question https://dsjpipework.co.uk/ ? Are you able to access that on our mobile network? 

[Boog69]