I am an exisiting account customer of VF with 2 broadband contracts. Today I spent a long time on the phone getting a quote for a third broadband contract and 2 sim only pay monthly mobile contracts. All these were to be a switch from BT. Having obtained the deal I needed, the process then failed at the credit check stage. I have an excellent credit score with Experian, pay by monthly VF bill on time by direct debit. I will appeal, but reading other messages, this appears to be a common theme and is probably a processing issue. My biggest concern is that, this fail with VF will in fact affect my credit score. It's all been a massive waste of time and as an existing customer will switch away when my other contracts are up. Really disappointed.
