main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Flexi-Upgrade

Sinaeddowson
2: Seeker

Hi, if I get a Flexi upgrade does it cut off the other phones contract? I have just paid an early termination fee for one of these and I don't want to be stuck paying 2 contracts. It states that it pays off the phone but nothing about cutting off the contract and I can't find any answers online. 

 

Thanks in advance :Smiling:

View more options
3 REPLIES 3
AnnS
17: Community Champion

Hi @Sinaeddowson 

 

It sounds like you have terminated one of the contracts. Vodafone used to offer flexi upgrades but this has been changed.  If you upgrade you need to be out of contract and this will be with one of the new new Evo contracts here: Evo 

 

edited to add:  If you re already on an Evo contract and pay off the device part of the plan it will also end the airtime part of the contract but this will continue as a SIM only 30 day roll over contract until you cancel or upgrade to new Evo contract with a new device and airtime plan.  

 

All the information will be on the Evo link.

 

View more options
BandOfBrothers
17: Community Champion

Hello @Sinaeddowson

 

This is going to need access to the account. 

Please contact customer services on 191 or Live Chat and they'll look into this. 

The Vodafone Social Media Team's via Facebook Messenger or Twitter Dm can access accounts too. 

Contact-us-for-account-specific-queries.

I wish you all the best. 

Current Phone >

Samsung Galaxy s²² Ultra 256gb.

 

Secondary Phone >

Samsung Z Fold³ 256gb.

View more options
AnnS
17: Community Champion

@Sinaeddowson 

 

Before speaking to Vodafone to cancel or upgrade the airtime contract, check your Application or online account, both will give full information on your agreements, including contract end date. 

Any change you have just made will show on the following months bill.

View more options