How to contact Credit team, there is a correction to be made urgently, its affecting my mortgage?

[sumanth21]

I had a defaulted payment which is settled and its been 6 years, but I could still see its on my credit report.

I have almost finalised a new home for my family, but due to this credit report, my mortgage has been affected.

Need urgent assistance please?

Thanks,

Sumanth

[BandOfBrothers]

@sumanth21 speak to the Vodafone Social Media Team's via Contact-us-for-account-specific-queries as they have a Credit File Team who can look at this and if applicable contact the Credit Houses to have this removed.

The Credit File Team are not customer facing so you can't speak to them directly I'm afraid.

It takes approximately 30 working days for it to be removed.

I wish you all the best with this. 

[sumanth21]

Thanks for the response.

In other similar posts, Credit specialists are sending private messages to them directly. However, I haven't received any messages so far. Can anyone from credit team send me a private message and so I could discuss the issue??

[Andy]

Hi @sumanth21 👋 We no longer have account access via this forum, if you can contact us via the link @BandOfBrothers has given and one of our credit specialists will be happy to help.