A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).
In Nov 21 I had a CCJ placed on my credit report for a debit i did not owe. I was not even made aware about it until i’ve checked now in 2024 about to start renting! I closed my account with vodaphone once my contract had ended in September 2021 and ...
2 years into my current contract, so upgraded my device first thing this morning. Vodafone have taken the cost of the device from my account, but this afternoon decided to block my account due to suspected fraud. After a live chat and phone call the...
HiFirst time poster but I recently changed my SIM only plan and played around with the control settings on the app. I thought the data bar setting would allow me to set my own limit but I see it is either on or off. While it was pending I chose to pu...
Hi, I wonder if anyone has had a similar experience amd where to go from here.I did a trade in deal for my Galaxy Z Fold 4 to the new Ultra 24. The deal was too good and decided this was my best option to receive money off.Vodafone sent me a prepaid ...
I’m eligible for an upgrade and went to do so via the app but my credit check came back declined. I’ve a credit score of 1000/1000, never missed a payment for anything and also on the electoral role. I rang Vodafone who weren’t particularly helpful a...
As the title states I haven't recieved any information on if my phone has been sent to the warehouse or if my trade in has been processed. I have however recieved a text saying I have limited days left to send the phone in. I've seen on posts that I ...
Hello, I posted my old phone for the trad-in offer on Monday and got a DPD receipt. However I want to trace the parcel to ensure it arrived OK but I don't have the address it got sent to. Has anyone got it please? Thanks
I've just signed up for two 25GB SIMs and 910meg home broadband. I was under the impression that I would receive my two eSIMs straight away, but I've had nothing. The order seems to have gone through, the broadband router is pending dispatch and I've...
https://myaccount.vodafone.co.uk/billing/manage-paymentsOn this page I can add a new card, but cannot remove the two I had previously saved.I have removed previously saved cards on other websites, but cannot fathom how to do it with Vodafone, either ...
Hello. Just checked my credit file. Have a default for £18 registered in Oct 23. I didn’t have any comms from you otherwise I would have paid. Please tell me how I can pay in full immediately and how the default can be removed. Thank you. Apprecia...
