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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Slow broadband speed - NE28

Hi,Ive upgraded to the unlimited max plan on the 10th of April but i’m getting consistent speeds of 4-6 mbps on 4g and 5g, i’ve consulted help from the app and agentsIm sorry but when you’re going to be paying £33 a month on an ‘unlimited’ plan with ...

Payments

I normally pay by Paypal every month but i want to pay 10 days before it is due as i am going abroad. If i do will they add the ten days to my normal payment day so if it is due on the 5th the following month it will be due on the 15th or do i just l...

Re: Failed credit check

Thanks i filled appeal form in few days ago refused again broadband is still with Vodafone will cancelling that soon I was with Vodafone for 5years before never missed a payment with Vodafone or anyone else 

OLD MOBILE NUMBER RETRIEVE

Please I need to retrieve my formal vodafone number that I stopped using 2 years ago. I changed my vodafone contract number to another number and I haven't used it since although I still have the phine number on WhatsApp. Can someone help me to retri...

Spotify activation problem

hi. I hope someone can offer some assistance or get me to the right department, other than the call centre.  I upgraded my  phone plan on 29/01/24 and the included the option for Spotify.  My previous plan also included Spotify and I had no problems ...

lanky by 2: Seeker
  • 2546 Views
  • 5 replies
  • 1 thanks

Move work number to personal number with new phone

I need help! A couple of days ago I initiated a live chat with Vodafone about moving my phone number, which is currently held by my work, to a personal account, as I am leaving my job. I was transferred to the business team, and they advised that was...

Simpo by 2: Seeker
  • 643 Views
  • 1 replies
  • 0 thanks

Split port can’t receive calls or txts from EE (week 3)

Good morning, I have tried every other avenue to get this resolved but I have had no joy. long story short moved from an EE third party (plan.com) to Vodafone but I still had to use the partner to prevent massive termination costs.Port all went throu...