My assumption is going to be that just like my own bill, the 24 months discount disappeared after 23 months - I checked and double-checked! Trying to get the point across that I was trying to correct the bills just plain failed, the CSA seemed solely interested in getting me to either buy an additional plan or take a massively price inflated new contract (more expensive that going off contract with less data).
End result, I got my PAC code and have now switched to a decent NVMO using the Vodafone network, on a one-month rolling contract at a little over a third of the Vodafone upgrade price. Less than 30 minutes after submitting the PAC code I was contacted by Vodafone saying I could stay on my existing plan for a further 2 years at the current rate. I've already done the hard work, and found a cheaper plan, why would I want to stay! This is so reminiscent of my broadband contract finally coming to an end! **I'll probably return to Vodafone Broadband next year, but it won't be for the customer service!
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