Ask
Reply
Solution
13-01-2021 02:49 PM
Hi Community,
Does anyone know how to get visibility of historical incoming calls made to my phone via My Account Bills and/or Statements,...just as outgoing calls appear? Or do I have to make a special request to Vodafone for this information? I am looking for a specific incoming call record made to me in November 2020, so if anyone could assist I'd be hugely grateful - thanks in advance of your support
13-01-2021 03:00 PM
17-01-2021 10:51 AM
HI AnnS, apologies for the delayed response, but thanks for your SAR link you sent - it's really useful and I've put in a request for the information, so let's see what happens, thanks again.
17-01-2021 10:54 AM
Hi hrym, thanks for your assistance - no sadly, my call history doesn't appear to go back any further than a month. I haven't deleted any history, but can't seem to access any calls (outgoing or incoming) from before December,...unless you have any thoughts? Thanks again for your assistance.
18-01-2021 11:08 AM
I'm afraid that if the call lhistory has gone from your phone, it's gone. A lot of devices, especially ones with limited storage, manage these records on a first-in/first-out basis, though yours doesn't seem to be keeping them that long.
If this is something you might be wanting to do regularly, you could look at one of the backup apps. I used (I think) SMSBackup when I got a new phone and wanted to transfer these histories (most of the apps will do call history as well as SMS). You can store the records as a separate file, usually .txt or .xls that can be read anywhere. I used the app once and then deleted it, but there are options to take an automatic backup at regular intervals. If you do that, you'd need to make sure the file doesn't simply get over-written, of course.