I can’t upgrade

[Kevanfunnell]

I can’t upgrade due to a problem with the system. I have gone through the process several times and I’m sick of doing this only to be bounced around different departments! I have been into the store and the guy said that there is three profiles on my account so I can’t upgrade. He has tried to resolve this and contacted the “broken accounts” team . He said that he would also contact me when they have sorted he problem out and I can then come into the store and get my shiny new phone . He also said that he’ll do “something “ for me for my trouble. He hasn’t contacted me and I feel he has said this to get rid of me . I am so fed up and I have had enough!

[BandOfBrothers]

I'm not surprised your feeling deflated with this situation @Kevanfunnell 

Upgrading is meant to be seamless but it does sound with what you write your account has to be resolved first.

Perhaps try engaging with the Vodafone Social Media Team's via Twitter DM or Facebook Messenger and they'll help.

Link back to your thread here including your forum username so your not having to repeat yourself when messaging the teams.

You'll have to do this as there is no account access via this forum or persevere with customer services on 191 or Live Chat.

Contact-us-for-account-specific-queries. 

I wish you all the best with this.