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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Switch to eSIM not available in MyAccount

I have tried numerous times to find how to swap to an eSIM and nothing works - there is no "Swap to eSIM" option in MyVodafone on any page, so god knows why all instructions point to MyVodafone.  Robi doesn't work on my computer and I can't find a te...

Account arrears

I have arrears on my account through billing date issues and have done now since last year. I have e called Vodafone numerous times as it has gone to collection agents and they have them had for a short period and sent it back although it was agreed ...

Will PAC code transfer the number over whilst abroad

I’ve left my previous awful network provider and come to Vodafone,  I have requested my PAC code from previous provider and only after raising an official complaint have they got back to me with it. I have just put it in and Vodafone says the earlies...

Skysky69 by • 3: Seeker
  • 4593 Views
  • 1 replies
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Resolved! How to cancel, not switch ?

I'm at a loss.I follow every link and take all the steps, but the system only seems to offer the option of getting a PAC or STAC. I don't want either, I'm not switching the number to another provider,  I just want to CANCEL it. Obviously Tobi is usel...

f1sav28 by • 2: Seeker
  • 5878 Views
  • 3 replies
  • 0 thanks

Vodafone Upgrade - CPW

Hi all Long standing direct customer of Vodafone with 2 mobiles and Home Phone/ Broadband Tried to organize 2 renewals - both numbers out of contract - they cannot match the CPW Upgrade deal.Is there any reason to pay more to stay direct with Vodafon...

Monarch by • 1: Seeker
  • 1454 Views
  • 3 replies
  • 0 thanks

Itemised Bill

Hi, I am in desperate need of some support with understanding why numbers are missing from my itemised bills. There is no record of text messages sent or calls made to particular numbers relating to my workplace. Every other record appears to be accu...

Miad1525 by • 2: Seeker
  • 5555 Views
  • 9 replies
  • 0 thanks

Resolved! Switching from Pay Monthly to PAYG

Hi, I'm moving from contract to PAYG in July, but I just got a worrying text message. It says: >Hello. We're very sorry to hear you're planning on leaving us. As requested, we'll disconnect the number 44XXXXXXXXXXX on 12/Jul/2019 00:00:00 and text a ...

urban469 by • 10: Established
  • 20444 Views
  • 18 replies
  • 0 thanks

Account still open on credit report

Hi I left Vodafone in 2020 April/may. My account is still showing active on my credit report I’ve contacted Vodafone before in April 2022 and they said it’s closed why is it still reporting open? 

GurjotB by • 2: Seeker
  • 1226 Views
  • 1 replies
  • 0 thanks

Credit Score

Hi, after looking at other posts I believe I need to contact the credit team, as I still have an open Vodafone Pay Monthly account on my credit file despite having closed this account nearly a year ago. Please can you assist,Thanks,Harry

hcdale by • 1: Seeker
  • 1032 Views
  • 1 replies
  • 0 thanks

Apple Watch mobile data connection issue

I cannot connect my Apple Watch SE to my phone. The process via the watch app on my phone says the process could take 24hrs and they will let me know when it’s done. I have been trying over and over for 2 weeks. 

Rebexica by • 1: Seeker
  • 1331 Views
  • 1 replies
  • 0 thanks
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