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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Advantage and flexi upgrade

Hi, I'm  trying to arrange an upgrade using my flexi upgrade (still a couple of months left before I can free upgrade)I have chosen a phone and plan I'm happy with and are eligible. As far as I can tell there are no other discounts on them.I have my ...

Resolved! mobile speed checker not working on vodafone app

I've been trying to use the speed checker function of the vodafone app to measure mobile service speed.It never works when my iphone is using the vodafone mobile network; mobile data works fine on the app.Also the speed test works when I'm connected ...

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casaschi by 2: Seeker
  • 2556 Views
  • 2 replies
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Selling upgrade handset???

Hi Guys. I have seen this asked previously but not for at least 3 years so I thought I would check. Once I have upgraded am I within my rights to sell the new handset or is there a stipulation stopping me from doing so. New phone has been staring at ...

Extra line not showing on My Account in app

I had a line with Vodafone which I view in the app. I have added another line but it’s not showing in my account. I’ve paid the first bill. Any idea how to fix as would like to see usage etc.

ktp500 by 2: Seeker
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  • 6 replies
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How can I extend my ringtone before going to voicemail?

I’ve tried to extend the time my phone rings before it goes to voicemail but the maximum time I can set it for is 30 seconds. Does anyone know of a way to extend this time? I don’t have my phone on me at all times and so by the time I reach it, I’ve ...

Resolved! Spending limit reached no previous.

Hello, I would like to start by saying i have no bars or restrictions on my account and i put a £50 spending limit on my account but i have seemed to have reached my limit even though my account has never spent any. When i spoke to customer service t...

Free SIM card for Ukrainian refugees

My Ukrainian guest has a Vodafone SIM card issued by the Salvation Army which I understand to be preloaded with 20 Gb of data but she is unable to access the internet offline. Please advise how to activate the data.

pepine by 2: Seeker
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  • 5 replies
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Resolved! Help Default to Credit File

Hi,  I have just been stopped from getting a Mortgage as i have a default put on my account by Vodafone for £14.40 o on a contract that had been cancelled in January . I contacted the customer team and have found out that it was for a last bill from ...

Credit default

Hi I took out a phone contact on the 26/09/2014. I returned the phone 12 days later 06/09/2014 within a two week timed period we’re I was told that I could if I changed my mind. Now for 6 years I waited for this default to come off my credit file but...

Mh957 by 2: Seeker
  • 1998 Views
  • 5 replies
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