A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).
Hi there, I have had an issue with Vodafone account once I ported my number. Vodafone took direct debit twice from my account in a space or 3 days for the same bill of April 2022. I asked them why, I was told they didn't. I went to my bank and bank s...
Hello I recently accidentally managed to upgrade my phone twice I ordered frist time round and got an email back telling me that i was unable to get the handset as they were out of stock, lter in the day i tried again and it confirmed they could sen...
Hi, I recently changed my mobile phone contract and had a final bill to pay on direct debit. Vodafone never took the last payment but I wasn't aware as I have no need to keep track of my outgoings. Few months later I receive a letter from a debt coll...
Hi, I've ordered a Samsung S22 Ultra 512gb, and the order was supposedly dispatched - when I click the link it gives me an estimated delivery date of Mar 02 2022. It is now March 11, 2022. I've ordered the phone to be collected at the London Angel st...
Hi. I'm hoping someone might be able to advise me. Not the best start to my Vodafone life but I received my new phone today but still no eSIM. I've checked both my inbox and junk email box but nothing. Any idea what I can do? This is my first day wi...
I would like to reclaim an old Vodafone number that I had around 20 years ago. When I call the number it is disconnected but when I've spoken to someone at Vodafone I've been told it's not available for use. Wouldn't a disconnected number normally re...
I'm still being billed by Vodafone even though I left for O2 2 months ago via PAC code. I called customer services and they told me this issue was solved but apparently it's not. I have no Vodafone service at all - my number is completely ported over...
After performing a Sim card swap for my monthly mobile plan, everything works fine - calls, texts, data, etc - but the number shown on the My Vodafone app for my plan is the number of the old Sim card (pre-swap). Like I said, everything works fine, b...
I have had my S21Ultra for a little over a year. Glad to have a Samsung again.My home network was Amplifi HD connected to Virgin ISP. WiFi calling was working, even with 2 bars of phone signal and 100% Wifi it would select Wifi Calling. PerfectSometh...
The other weekend I commented about Vodafone not having enough capacity at the Royal Ascot. Well having been to Chester Racecourse this weekend, that was equally as bad. Although there was sufficient 4G signal right across the course, there wasn't en...
