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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Worth repairing back cover before trade-in?

Hi,I have a S9 phone and am looking to replace it wiht S22.Vodafone offer £360 trade-in credit for S9, but phone needs to be without any significant cracks. I smashed a corner of the back cover so I am pretty sure it wouldn't qualify (everything else...

My life is ruined because of Vodafone's mistake.

Please help me!I have been fighting Vodafone since 2014 over an account that was cancelled. I sent the email below because i can't get any sense from anyone. I just want this sorted out so i can move on with my life. Dear Mr Essam,Back in 2014 I sign...

Resolved! Support Service

Hello,The bot in the support chat tell you to call vodafone ... the bot in the call tells me to go over internet to talk to Tobi.Manage to talk to an adviser to get an upgrade ... had the upgrade done on a wrong plan and not what i asked for.What now...

Resolved! Failed credit check but no credit check performed

Earlier this week I applied for a pay monthly SIM only contract but failed the credit check. This is the first time this has ever happened and came as quite a surprise, given my credit status. I was prepared to leave it at that, but today I've checke...

Umiamz by 4: Newbie
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Roaming - what does this setting mean?

I have a business account with around 15 lines. Each line has the following setting under My Vodafone > Plans > Roaming Options. Does this mean we don't pay the £2/day roaming charge in Europe?   

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rgbobgr by 2: Seeker
  • 1510 Views
  • 3 replies
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Anyone else have multiple account issues?

I am a Vodafone customer in the UK. I have 3 Vodafone accounts registered to the same email. 1 dormant 1 broadband and 1 mobile. It's a massive [Removed]  ache there is no way to combine them. Each account has a username that I don't know. If I use m...

Existing contract and roaming

I am currently on a Vodafone Red contract that includes roaming and my contract comes up for renewal in August 2022. If I don't upgrade or do anything else, will I keep the roaming on that tariff? 

ssbob by 2: Seeker
  • 1136 Views
  • 1 replies
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Advantage and flexi upgrade

Hi, I'm  trying to arrange an upgrade using my flexi upgrade (still a couple of months left before I can free upgrade)I have chosen a phone and plan I'm happy with and are eligible. As far as I can tell there are no other discounts on them.I have my ...

Resolved! mobile speed checker not working on vodafone app

I've been trying to use the speed checker function of the vodafone app to measure mobile service speed.It never works when my iphone is using the vodafone mobile network; mobile data works fine on the app.Also the speed test works when I'm connected ...

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casaschi by 2: Seeker
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  • 2 replies
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