So I upgraded to a new iPhone 13 Pro Max which was delivered 6 weeks after Vodafone making false promises time and time again. What annoys me is delays happens but when I am promised or made guarantees when they know it isn't true, it annoys me immensely. But eventually the phone came.
I was given an eSIM QR Code to register my eSIM on my new phone which would also remove the plan on my old phone.
When registering it, It removed the plan from my old phone but failed to add to my new phone. Raised the issue with support who said I would be given a new QR code within 24 hours, I said it wasn't acceptable as I had the same issue last year and they could send straight away to me and it was their fault it didn't work so they needed to go out of their way to fix it. I was made a guarantee that I would get it in 2 hours. 2 hours later nothing... I called this morning and I was told I would get within 24 hours, but I mentioned I was already promised in under 2 hours and I was told that wasn't correct and it would be 24 hours. So they admitted their colleague lied to get rid of me. Waited 24 hours nothing ... Raised a complaint and told it would need to be reissued and would need to wait another 24 hours..
I had the same issue last year on swapping phones as well and took 2 weeks to sort out...
I can't stand the none stop false promises all the time, I am wasting my valuable time to chase up Vodafone not being able to deliver a basic level of service and not making good on their promises. I know if I didn't chase up it would never get done as well.
Vodafone need to get their act together and when they fail to deliver on their promises and guarantees, go out of their way right there and then to make it right, not we will start the process from the start again..
In the end I'll be given a stupid £5 compensation for 10 + hour wasted chasing and days and days without service which is insulting at the very least...
Rant over...
