Monthly contract ended 2012 money over deducted one year in my absence from bank and still asking £

[snbkr]

I had contract with Voda .I moved abroad for personal reasons but didn’t cancelled my contract with a view it will be stopped once contract finishes. When I came back in 2014 I saw my money almost finished as Voda over deducted almost a year .I called them had hard talks  they said it was automatic renewd as per terms but I was not informed when I contacted.Anyhow after 13 years again appeared notice received I own their money. I am really astonished where to go ,who to ask, I tried to be simple and honest but they took lots of money still behind me. This is Voda 

[Andy]

Hi @snbkr 👋 This doesn't sound right, we want to take a closer look at this with you so we can find out what's happened. We don't have account access over this forum, but if you contact our social team via the details in this link and we will be happy to discuss this further with yourself.

[snbkr]

I had contract with Vodaphone £41  per month .I moved abroad for personal reasons but didn’t cancelled my contract with a view it will be stopped once contract finishes. I didn't use Vodaphone almost 6 months  When I came back in 2014 I saw my money almost finished as Vodaphone over deducted from my account .I called them they said it was automatic renewed as per terms but I was not informed when I made the contacted. Anyhow after 13 years again received notice received I own their money. I am really astonished where to go ,who to ask, I tried to be simple and honest but they are still behind me. This is Vodaphone. Please must do confirm while making contract it should finish automatically not renewed without your permission

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Reply

[AnnS]

Yes @snbkr , you need to refer to the Terms and Conditions here: Pay Monthly Terms and Conditions .  As you can see contracts are for a minimum term and not a fixed term, you also need to give 30 days notice for cancellation.  If the contract is not cancelled it will continue to roll over on a 30 day month to month basis until you give Vodafone instructions to cancel or request a PAC to move to an alternative provider.

This is the same with all mobile companies, and will include your home broadband, Sky TV contract and your utilities etc they all continue until you make a decision and do something about them.

It's surprising you didn't see the amount coming out of your bank, this would have raised some alarm bells, one plus point is if you had stopped paying, this would have been reported against your credit file and affected your UK credit rating.

[snbkr]

Thanks for your input basically I hav to stay abroad almost two years that was not in my plan.  My contract was expiring in 2013 and I left in July 12. And I assure you I believe no one read mobile contract being very long and legal . I’m sure you might also never read it . Yes it was my mistake I had no knowledge and it’s happening everyday with the newcomers in the Uk

Regards

[Lucy_F]

If you do need any help with this @snbkr please reach out to our Social Media Team on the contact information found here and we can get things looked into.