Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

My Vodafone

stephengibson26
2: Seeker
2: Seeker

‎31-12-2023 05:05 PM

Hello there. I have 2 contracts with Vodafone one for myself and the other for my daughter. In May of this year I upgraded my contract and since then I haven't been able to use my Vodafone browser or app. It just says my number is not recognised. I tried re-registering with a different email but my account is still not recognised. 

0 Thanks
1 REPLY 1

Effie
Moderator
Moderator

‎31-12-2023 06:43 PM

Hey @stephengibson26 I hope you're doing well. I can certainly appreciate how frustrating this must be. We will need to check your account to make sure your online ID is correctly set up. As we have no account access on the Forum, please reach out to the Social Media Team so they can get this all sorted for you. 

0 Thanks