No voice minutes on new Red Extra plan!

[Umiamz]

I've just migrated my PAYG number to "Red Extra 2GB data" which is supposed to offer unlimited texts and UK minutes. This was following a "special offer" text from Vodafone.

Neither my online account nor the app show any UK minutes allowance - just data and texts - so I made a couple of voice calls to UK landline numbers (01) to see what happened. Both calls have been charged for and I now have £2.68 of "out of allowance" voice calls on my next bill.

Furthermore, I am unable to login to the app now - it asks me to set a PIN and, when I try, it just says "Sorry We're having a few technical diificulties at the moment". It's been like this for two days.

After months of faultless PAYG usage this is a very poor start to a SIM-only contract, so please sort this out, Vodafone!

[Mark]

If you've not done it yet, drop us a DM with your full name, mobile number and a link to your post. This will allow us to start looking in to this quicker for you 😊

[Umiamz]

I have been calling 191 daily and have DM’d via Twitter and on this forum but I’m still no closer to getting this resolved. I called to disconnect permanently yesterday and they had difficulty finding my account. When they did think they’d found it, I failed all the security checks (which I knew were correct). Something is definitely not right here.

I now want to leave Vodafone and never come back, but it seems even that is too hard for Vodafone to manage...

[Umiamz]

This has now been resolved to my satisfaction and my account is now properly closed.