Proof of Usage and Blacklisting Documents

[freddo1992]

Hi,

I first applied for Proof of Usage and Blacklisting documents via vodafone.co.uk/pop on the 13th January 2020. It is now the 28th January and I am yet to receive anything. I have spoken to about 5 different advisors on live chat and managed to escalate it to a manager who assured me it would arrive within 24 hours (this was said on the 26th). I have transcripts which I can upload to give evidence of this. I'm really unhappy about the service, one advisor even unblocked my stolen phone (this is all for an insurance claim regarding my stolen iPhone XR) and blocked my temporary phone (iPhone 5S), leaving me without a usable phone for over 24 hours. I'm really worried this is all going to affect the blacklisting documents too, further jeopardising my claim. Please could I get in touch with someone who can actually provide these documents with me now, and explain why this has taken so long despite being promised multiple times that it would arrive in 5/3/1 working day(s).

[Saikumarbojja]

•          Valid Proof of Barring

This can be provided by your network provider.

Document requirements:

1. Contain the full address and contact information for your network provider
2. Printed on company letterhead
3. Clearly display the name and address of the customer or main user of the phone
4. Make, model and IMEI number of the insured phone must be clearly displayed
5. Mobile number used with the insured IMEI must be clearly displayed 

[Saikumarbojja]

Please my documents