Some updated information. I am currently stuck in Turkey and can't go anywhere
Spent 2 hours on the Vodafone chat bot/line yesterday was eventually persuaded I had to upgrade to Global roaming £30.47 instead of the £11.00 I had been paying , but with the assurance I could cancel when I get back to UK. I did not want to be committed to that expense for 24 months.
I use very little data as I have wi-fi, but need to be able to make and receive a few calls. Unlimited Max with Global roaming is not only overkill it is fairly ridiculous when I can't roam anywhere let alone globally.
Then this morning saw the reply that for anyone already in Turkey they were extending the free roaming period.
Another 2 hours today first with someone who knew nothing about it then eventually transferred to someone in Belfast who after much searching found this:-
So what I've been directed to is this
"we’re moving Turkey from a Roam Free to a Roam Further destination for new and existing customers from Wednesday 6 May.
Due to the Covid19 Crisis, we will be delaying this change for an initial 30 days for any Vodafone customer that is already in Turkey.
Our number 1 priority is to keep our customers connected and the unprecedented travel restrictions have severely affected people’s ability to return to the UK. We’ve reached out to these customers directly letting them know of the change and have set up a dedicated team to handle their calls. We will review this just before the 30 day grace period comes to an end."
Can't say I felt very "Reached out to". Not a text, email or call, from a communications company at that.
Then only another 45 minutes to change back to the original plan. Just as a bonus found I had been charged £48.33 instead of the already extortionate £30.47.
The customer service is lousy because the agents either don't have the information they need or can't find it.
Vodafone has used the current Coronavirus situation in a cynical example of "burying bad news".
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