Sim wont connect to the services!

[Leanne1991]

Can anyone advise?

My phone for some reason will not connect to the Vodafone services. It's showing emergency calls only! I've contacted vodafone using Tobi and we did run through what could be causing it. 

I've turned phone off and back on and still nothing, I've taken my sim out of my phone and put it in my husbands phone and it works on his phone, yet when I put his sim in my phone it doesn't work.

I've said this to the advisor and they say there is a mast down, this baffled me as my husband who is literally sat next to me and is on the same network can get network coverage and connected with 4G, it's just mine that wont. I've tried to search for networks and select the vodafone UK and it will not connect to it at all.

I searched on vodafone network coverage and it's showing there is no issues at all so I'm not sure what the agent is referring to but I'm at a loss as to why the sim won't connect to the services.

Please help!

[Leanne1991]

It does feel that no one in vodafone is taking responsibility of this issue, and I'm being passed pillar to post. I've demanded for a manager call back several times and got ignored. I asked for a call back yesterday and that wasn't granted! By far the worst customer service from Vodafone

[Beth]

Hi all. Firstly @Leanne1991, I'm sorry to hear about the issues you've had with your new phone. It's not the experience we'd like you to have with us, you should be excited to set up a new device, not having to go back and forth to the store to try and get your issues resolved. 

From what you've advised, your account/complaint may already be with our Customer Relations team. If so, they are the highest point of escalation within Vodafone and will contact you directly to get this resolved as best we can. If your account isn't with Customer Relations, we'd need to look into your account with you in greater detail to see what's happened, especially as a new device shouldn't be blacklisted without you requesting this, we'd usually see this in a second hand device from a third party seller, not a brand new device. 

If your account isn't already with Customer Relations, please reach out to the Social Media team here, with a link to this thread so you're not needing to repeat yourself. If you'd simply like to raise a complaint with us regarding your journey, we can also do that for you through Social Media. Given what you've said above we need to trace the steps of the phone, and re-check your warranty, as well as all notes on your account regarding your visits to store so we can figure out the quickest way to get you up and running 🙂